Govt. Agency /Court Links& Materials

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Links to court or government agency websites. Also, materials issued by the agency or court itself (except for regulations and decisions) as well as rules and procedures governing the court or agency and its operations.

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Ops Memo 2013-24: Unemployment Benefits Reduced by Sequester Cuts

DTA
Overview Beginning with the claim-week ending May 4, 2013, all claimants on Federal Emergency Unemployment Compensation (EUC) extensions will have their benefits reduced by 12.8%. This reduction, known as Sequestration, is mandated by federal law. Sequestration refers to budget cuts to particular…

Ops Memo 2013-23: EAEDC: Extension and Redesignation of Sudan and South Sudan for Temporary Protected Status (TPS); and TPS Extensions for Honduras and Nicaragua

DTA
Purpose of Memo This Operations Memo: advises staff about the extension and redesignation of TPS for Sudan and South Sudan; advises staff about TPS extensions for Honduras and Nicaragua; reminds TAO staff about EAEDC eligibility for foreign nationals with TPS; provides information on…

Ops Memo 2013-14A: SNAP, TAFDC and EAEDC - Verifying Noncitizen Status: Mandatory SAVE Documentation

DTA
Overview Department policies and procedures require verification of citizenship status prior to issuing benefits. A recent report by the Massachusetts Office of the Inspector General highlights the importance of confirming a noncitizen’s status and documenting this status in the case record.…

Ops Memo 2013-17: TAFDC – Noncustodial (Absent) Parents

DTA
Overview Clients must cooperate with Department of Revenue (DOR) Child Support Enforcement Unit (CSEU) to obtain child support and medical benefits from parents who are absent from the household (known as noncustodial parents). A client can satisfy this requirement by assigning his or her rights…

Hotline 5/13: Veterans' Benefits and Impact on SNAP, TAFDC and/or EAEDC

DTA
May 2013 DTA Hotline Q and A: If you have any questions on this column or other policy and procedural material, please have your Hotline designee call the Policy Hotline at 617-348-8478. Q. 1. My TAFDC applicant is a veteran of the Iraq War. Is she eligible for TAFDC? A. 1. This applicant may…

DHCD Guidelines for Some 40B Housing

DHCD
Guidelines, G.L. C.40B Comprehensive Permit Projects Subsidized Housing Inventory

Lynn Housing Authority Section 8 Administrative Plan

Lynn Housing Authority
The Lynn Housing Authority's Section 8 Administrative Plan.

Ops Memo 2013-15: The Secure Jobs Connect Program

DTA
Overview DTA is partnering with the Department of Housing and Community Development (DHCD), the Department of Early Education and Care (EEC) and the Interagency Council on Housing and Homelessness (ICHH) in a program entitled, Secure Jobs Connect. The goal of the Secure Jobs Connect program is job…

National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health Care

U.S. Department of Health and Human Services
Overview In 2000, the U.S. Department of Health and Human Services (“HHS”) released Culturally and Linguistically Appropriate Services (“CLAS”) Standards. These standards sought to provide guidance for the provision of high-quality health care services that meet the needs…

Ops Memo 2013-19A: Spring 2013 SNAP Heat and Eat (H-EAT) Program Update

DTA
Background The Heat & Eat (H-EAT) Program is a partnership between DTA and the Department of Housing and Community Development (DHCD). Under this partnership, eligible SNAP households are identified and selected for the Low Income Heat and Energy Assistance Program (LIHEAP) twice each year,…

Expiring Use Materials

Misc
The following documents are attached below: Mass list of 13A Developments (see what is expiring in your area) Maturing Mortgage list 2010 (see what is expiring in your area) DHCD Expring Use Program Power Point (learn a little bit about new initiative converting enhanced vouchers to…

Ops Memo 2013-16: TAFDC, EAEDC, and SNAP: Electronic Benefit Transfer (EBT) Card Fees, Replacements and Notices – Mailing to Clients

DTA
Overview Operations Memo 2012-56 detailed a new EBT card replacement process for all clients. Under this process, any SNAP, TAFDC or EAEDC client with 4 or more countable replacement card requests within the previous 12 month period is required to see or speak with the case manager or the duty…

Trial Courts: Enhancing Language Access Services for Limited-English-Proficiency Court Users

California's Administrative Office of the Courts
Overview The Administrative Office of the Courts (“AOC”) produced the report to evaluate the various strategies adopted by courts to provide Limited English Proficiency (“LEP”) individuals equal access to the judicial system with the hope that successful strategies can be…

FYI April 2013: Clarification of Relocation Benefit Payments

DTA
When authorizing a Relocation Benefit payment(s) to a vendor(s) on behalf of a client, case managers are reminded to only accept a “Sold To” billing invoice when the billing invoice identifies the client as the customer. The “Sold To” billing invoice verifies that the client…

Hotline 4/13: Child care for former TAFDC clients

DTA
From the Hotline If you have any questions on this column or other policy and procedural material, please have your Hotline designee call the Policy Hotline at 617-348-8478. Q. 1. Can a former TAFDC client continue receiving ESP child care services? A. 1. Yes. A former TAFDC client may continue…

Ops Memo 2013-13A: Returned Mail Processing – Automation of Central Office Returns

DTA
Overview The Department has begun to automate more of its returned mail processing for mailings where undeliverable mail is returned to Central Office. The most recent mailing was the annual informational mailing about federal Earned Income Tax Credit (EITC), Massachusetts Earned Income Credit…

Ops Memo 2013-12: SNAP: Automation of the Day-2 Procedure for Special 30-Day Expedited Cases

DTA
Overview Federal regulations require SNAP applications to be approved or denied by day-30. Therefore, whenever a SNAP application is approved on Day-30, the benefits are issued on that day as a special 30 day expedited issuance. Since a case approved on day-30 is a special 30 day expedited…

Ops Memo 2013-10: TAFDC: DTA Client Survey

DTA
Overview In an effort to measure client satisfaction with DTA services, the Department periodically conducts surveys with randomly selected active clients. In the previous surveys, clients were asked to tell us where we were providing satisfactory services as well as what areas we could…

Ops Memo 2013-11: Department Interpreter Services Procedures

DTA
Overview To comply with federal law, the Department must advise applicants and clients (hereafter referred to as clients) of the right to professional interpreter services regardless of language, national origin or noncitizen status and must provide interpreter services to clients whose primary…

Office of Court Interpreter Services Court Liaison List

OCIS
The Office of Court Interpreter Services (OCIS) has a liaison assigned in each court across the Commonwealth to handle interpreter requests and any other general language access issues. Click the "Go to Website" link below to access the list, or Request an Interpreter  .

TAFDC Extension Request and Agreement

DTA
As part of Operations Memo 2013-9, DTA revised its TAFDC extension forms and procedures.  There is now a single form for both the extension request and the agreement.   See Ops Memo 2013-09 and 2012-37 for more information.

Hotline 3/13: ADA Requests

DTA
If you have any questions on this column or other policy and procedural material, please have your Hotline designee call the Policy Hotline at 617-348-8478. Q. 1. The Americans with Disabilities Act (ADA) requires the Department to make reasonable accommodations, in order to avoid discriminating…

FYI March 2013: New Voter Registration Forms and Agency Workbook

DTA
New Voter Registration Forms and Agency Workbook The Secretary of State has revised its voter registration forms to reflect changes in the political parties. Updated forms include the agency voter registration forms and mail in voter registration forms. Local offices will be receiving a shipment of…

Hotline 2/13: life insurance, asset, lump sum income, burial insurance

DTA
From the Hotline If you have any questions on this column or other policy and procedural material, please have your Hotline designee call the Policy Hotline at 617-348-8478. Q. 1. I know that the cash surrender value of a client’s life insurance policy is considered a countable asset in…

Limited English Proficient HMO Enrollees Remain Vulnerable to Communication Barriers Despite Language Assistance Regulations

Max W. Hadler, Xiao Chen, Erik Gonzalez and Dylan H. Roby
Overview A health policy brief in UCLA Center for Health Policy Research condenses the findings of a study aimed at surveying communication barriers experienced by Limited English Proficiency (“LEP”) patients enrolled in California’s Health Maintenance Organizations…

FYI: February 2013 - Increase in Federal Mileage Rate

DTA
FYI Increase in Federal Mileage Rate Effective immediately, TAO staff must use the federal mileage rate of 56.5 cents per mile when calculating allowable transportation costs to be used as a medical deduction or a dependent care deduction for SNAP purposes. The new federal mileage rate…

U.S. Dept. of Labor Information on Family and Medical Leave

Use this advisor service to learn more about the Family and Medical Leave Act.

Ops Memo 2013-08: SNAP: Replacement of Food Lost Due to Winter Storm (Nemo)

DTA
Overview Winter storm Nemo passed through New England on February 8 and 9, bringing significant damage to a number of communities. SNAP policy at 106 CMR 364.900 allows for the replacement of food destroyed by household misfortune such as loss of electricity or fire. Because a…

Emergency Assistance Shelter and Hotel/Motel Listings

DHCD
Attached is a list of the hotels and motels that DHCD is using for Emergency Assistance (EA) shelter placements in Massachusetts.  The list includes name and contact information for each location. Also attached is a spreadsheet of shelter placements in Massachusetts, by region and provider.

Ops Memo 2013-06: TAFDC, EAEDC and SNAP – FY 2011 and 2012 Audit Findings: Card Issuance Procedures

DTA
Overview The Single Audit Act of 1984 established requirements for audits of States, Local governments and Indian tribal governments that administer Federal financial assistance programs. Each year as a result of this act, the Department is subject to the Single State Audit…

Ops Memo 2013-07: TAFDC, EAEDC and SNAP – Facsimile and Systems Generated Social Security Numbers (SSNs) Cleanup

DTA
Overview To comply with program rules, a Social Security number (SSN) must be provided either orally or in writing for each applicant or client (hereafter called client) applying for or receiving TAFDC, EAEDC, and SNAP, unless good cause exists, in accordance with 106 CMR 701.230(C)…

Ops Memo 2013-05: TAFDC, EAEDC and SNAP – BEACON Matches Functionality Change

DTA
Overview Effective with BEACON Build 45.3, scheduled for February 19th, a functionality change has been developed for BEACON matches. When making a referral to the Fraud and Overpayment Referral Screening (FORS) Unit, case managers will no longer have to enter the AR workflow…

Housing Stabilization Notice 2013-01 - Implementation of Increase in the Federal Poverty Guidelines effective February 17, 2013

DHCD

Ops Memo 2013-04: TAFDC and SNAP: 2013 Federal Poverty Guidelines

DTA
Overview On January 24, 2013, the Department of Health and Human Services (HHS) published the federal poverty guidelines (FPG) in the Federal Register. The poverty guidelines are used to calculate the eligibility standards for the TAFDC and SNAP programs as…

Ops Memo 2013-03: TAFDC – CIES Special Projects for Fiscal Year 2013

DTA
Overview DTA received additional funding for FY’13 for the Competitive Integrated Employment Services (CIES) program. Certain CIES vendors who receive this funding will enroll TAFDC clients into CIES special projects designed for targeted populations. The Department of Housing and…

Department of Transitional Assistance (DTA) Language Access Plan

Department of Transitional Assistance (DTA)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Ops Memo 2013-01: SNAP – Medex Premium Rate Changes

DTA
Overview Medex is a Medicare supplement policy that is offered through Blue Cross and Blue Shield of Massachusetts (BCBSMA). BCBSMA has announced Medex premium rate changes for the following non-group plans: Bronze (Supplement 1), Core, Gold, Silver, Standard, Basic, Core Plus, Basic No Rx and…

Ops Memo 2013-02: 2013 Social Security/SSI COLA for TAFDC, EAEDC and SNAP

DTA
Overview Effective January 2013, Social Security benefits and federal SSI payments increased by 1.7 percent. The base level Medicare Part B Premium is $104.90. The Medicare Part B Penalty Premium is identified in the 2013 Medicare Part B Surcharge Premiums chart on page 5 of this…

Massachusetts Office on Disability Language Access Plan

Massachusetts Office on Disability (MOD)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

2013 - DTA Transitions Newsletters From 2013

DTA
DTA Transitions from 2013 are posted here. January 2013 Quality Corner -- Negative errors- disability status incorrectly entered as pending in BEACON, case denied prior to day 30; Hotline -- Hotline index of policy/procedure questions and answers through 2012, by topic (EAEDC, SNAP,…

DTA Brochure: Community Information - How May We Help You

DTA
DTA's Community Information Brochure with Where to Go for Help Contacts and SNAP/TAFDC Income Eligibility Charts Available in English, Cambodian-Khmer, Chinese, Haitian Creole, Portuguese, Russian, Spanish and Vietnamese. Also attached is an insert, 2013 SNAP eligibility chart…

Hotline 1/13: Hotline Index for 2012

DTA
From the Hotline A From the Hotline Index of the questions and answers that appeared in Transitions during 2012 has been compiled below. The Index is intended to provide quick access to policy and procedural information. Please remember that this Index explains policy/procedure as of the…

DTA Flier "Your Right to an Interpreter" in Multiple Languages

DTA
DTA has updated its brochure, "Your Right to Interpreter Services" in English and seven languages - pdfs of the brochure are available below.  This brochure can be used to help a client identify their language on the "I Speak" card (which includes additional languages). It also advised clients of…

HHS LEP 2013 Guidance

U.S. Dept. of Health and Human Services
The Limited English Proficiency section of the U.S. Dept. of Health and Human Services website.  It includes links to HHS guidance issued in 2013 on the Title VI Prohibition Against National Origin Discrimination as it Affects Persons with Limited English Proficiency, as well as other federal…

FYI: January 2013 - SSI Payment Standards Change

DTA
SSI Payment Standards Change Effective January 1, 2013, the SSI payment standards increased and can be found at:https://www.mass.gov/lists/dta-program-eligibility-charts-and-tables

Brookline Housing Authority Section 8 Administrative Plan

Brookline Housing Authority
Brookline Housing Authority's administrative plan.

HUD and Virginia Realty Conciliation Agreements

US Department of Housing and Urban Development (HUD)
Overview In August 2011, the Department of Housing and Urban Development (“HUD”) filed a complaint against Virginia Realty Company of Tidewater (“VR”) et. al. averring violation of the Fair Housing Act. VR adopted an explicit policy requiring English proficiency as a…

Ops Memo 2012-59: Processing TAFDC or SNAP Benefits for Clients Affected by the Loss of Unemployment Compensation Benefits

DTA
Overview The Emergency Unemployment Compensation (EUC) Program is a 100% federally funded program that provides benefits to individuals who have exhausted regular unemployment compensation (UC) benefits. Unless Congress changes the law, EUC payments will end as of December 29,…

Ops Memo 2012-58: TAFDC – Changes to EEC Child Care Resource and Referral Agencies

DTA
Overview Effective January 1, 2013, the Department of Early Education and Care (EEC) will implement changes to their Child Care Resource and Referral (CCR&R) contracted agencies. Some CCR&Rs will discontinue child care services and others will change their service areas. The changes…

DTA Operations Memos: FOM list 2012

DTA
List of all Operations Memos from 2012, and list of Obsolete Operations Memos from 2012.