UI: General

Materials from the March 6, 2024 MLRI /MCLE  Basic Benefits training series on Unemployment Insurance. BBT UI Agenda (pdf) BBT Faculty Bios (pdf) 2024 UI power point slides (ppt) UI Q&A (pdf) See also the Unemployment Advocacy Guide.

From the Introduction to the Guide: "This Guide is intended to answer questions about applications, eligibility, benefits, and appeals in the unemployment insurance (UI) process, which in Massachusetts is operated by the Department of Unemployment Assistance (DUA). It contains citations to…

Visit the Center for Research on Unemployment Insurance Systems to find data items and tools related to Unemployment Insurance (UI).

Chart summarizing unemployment insurance benefits under the federal CARES Law (updated 11/18/20).

Massachusetts employers whose businesses were closed because of COVID-19 are now being allowed to reopen under an order by Governor Baker. This fact sheet provides information about how the re-opening may affect the ongoing UI eligibility of recipients who lost their jobs for COVID-19 related…

UIPP 20.12 discusses Availability and Suitable Work Issues- Caregiver Responsibilities During the COVID-19 Public Health Emergency. Monica Halas has prepared a memo background memo explaining the policy.

Please see the attached FAQ 

To provide states with instructions for implementing the recent statutory changes to the emergency unemployment relief for state and local governmental entities, certain nonprofit organizations, and Federally-recognized Indian Tribes provided in the Protecting Nonprofits from Catastrophic Cash Flow…

As states have gained experience administering the PUA program under the CARES Act, Public Law (Pub. L. 116-136), they have identified additional questions about program operations. The purpose of this Unemployment Insurance Program Letter (UIPL) is to address those questions concerning the PUA…

To provide practical guidance to Unemployment Insurance Online Users (UIO users) responding to claimant or employer threats.

Click the "Go to Website" link to access the Massachusetts DUA's TeleCert instructions in multiple languages.

To provide practical guidance on responding to claimants or employers threatening suicide or self-harm.

Guidance for [Massachusetts] Employers and Employees During the Coronavirus Public Health Emergency The Attorney General’s Fair Labor Division (FLD) is receiving many questions from both employers and employees about COVID-19 and its impact on the workplace. We understand that this an…

A statewide list of Unemployment Insurance Services centers in Massachusetts.

A sample letter requesting a waiver of overpayment of unemployment insurance. Advocate: Brian Flynn,, GBLS 

Inforation on DUA's website about how unemployment benefits are caculated. Includes topics such as  monetary determination benefit rate and benefit credit calculating your benefit rate understanding your base period and benefits year dependency allowance severance…

State Responsibilities for Ensuring Access to Unemployment Insurance Benefits. Click the "Go to Website" link below to download the letter from DOL's website.

Overview UI Online is a web-based system developed by the Department of Unemployment Assistance (DUA) to administer unemployment insurance benefits and programs. UI Online integrates all of DUA’s systems, crossmatches with federal and interstate data systems and provides self-service tools…

Disaster Unemployment Assistance (DUA) may be available for those in a federal disaster area whose employment has been lost or interrupted due to the disaster.  In particular, people who are self-employed may be eligible for DUA benefits, even if they would not otherwise be eligible for…

Sample public records request for client file from DUA, referenced in Q. 59 of the UI Advocacy Guide

DUA Memorandum from March, 2010, providing a procedure to ensure that benefit payments are not interrupted pending a redetermination of eligibility in cases where new issues are created based on the receipt of a late protest from an interested party employer.  Cited in 2010-2011 UI Advocacy…

Link to Massachusetts General Laws Chapter 151A:  Employment and Training.

DUA Instructions for applying for Attorney Fees, referenced in Q. 66 of UI Advocacy Guide.

This form was recently revised to inquire whether a UI Claimant is capable of performing part-time work.