OLGT 2023-72: Cross Programs: Clarification Regarding the Telephonic Signature Line for Clients that Block Access to Online Services

The Department’s previous call center system prevented clients who had blocked access to online services from participating in the telephonic signature process. In these instances, a specific workaround was required to assist clients with obtaining a telephonic signature. However, the new call center system, Five9, has resolved this issue. Clients who have blocked access to online services may utilize the telephonic signature line. Staff no longer need to utilize the workaround to establish a telephonic signature for clients that block access to online services.