19. If I move, how do I report my new address?

It’s important to tell DTA if your address changes so you don’t miss important notices. Also, if you move and your shelter costs go up you may be eligible for more SNAP. Whenever you report a change of address, DTA should update your address in your case record. 

To report a change

• Call the DTA Assistance Line at 877-382-2363 and follow the prompts to update your address.
• Use the DTA Connect profile settings to change your address.
• Verbally report the change to a DTA worker on the Assistance Line or at a local DTA office, or
• Upload information to DTA Connect about your new address, or mail or fax it to DTA.  

Advocacy Tip: If you update your change of address through the Assistance Line or DTA Connect, DTA will also mail you a form that says you have to send in information about changes in your household. DTA often incorrectly sends this form to most SNAP households. You do not have to return this form unless you also get TAFDC or EAEDC. See Question 95 to see what changes you are required to report to DTA. If DTA reduces your SNAP when you move, contact MLRI at info@masslegalservices.org.

If your rent amount changes 

If your rent has increased, your SNAP may increase if you report the change to DTA. You are not required to report a decrease in your rent until your Recertification. If DTA sends you an Interim Report, you only have to report a decrease in your rent if it went down because you moved. See Question 95

If DTA gets returned mail  

DTA mail is not forwarded by the U.S. Post Office. If you move and DTA does not have your new address, DTA letters will likely get returned to DTA. However, if you left a forwarding address with the U.S. Post office, DTA may use that information to update your address. This does not always happen so it is important to always tell DTA if you have a new mailing address.