State Agency LEP Plans

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The original A&F Bulletin #16, in the form of a Language Access Policy and Implementation Guidance, was released on August 1, 2010 to all MA state agencies in the Executive Branch. The Bulletin gave guidance regarding language access issues and directed agencies to appoint a Language Access Coordinator and create a Language Access Plan for their agency.

The Bulletin was updated and re-released on October 10, 2012 for agencies to update their Language Access Plan. All of the updated plans for the agencies are posted on OAO's website at: http://www.mass.gov/governor/administration/groups/oao/language-access/executive-branch-agency-language-access-plans.html

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Emergency Assistance Language Access Settlement, Plan and Summary

MLRI
Attached are documents relating to the settlement in August, 2017 of an Emergency Assistance language access complaint filed at MCAD (MIRA and MLRI vs. DHCD.)The documents are the Settlement (including the the EA Language Access Plan) and a summary of the major settlement provisions.

Mass. Health and Human Services Language Access Plans (as of May 2016)

PDF Language Access Plans for the Board of Registration in Medicine, Chelsea Soldiers' Home, MCB, MCDHH, DCF, DDS, DMH, DPH, DTA, DVS, EOEA, ORI, Medicaid, MRC, and Soldiers' Home Holyoke.    Some of these LAPs are not dated, and some may be pre-empted by revised or more…

Mass. Energy and Environment Language Access Plans (as of May 2016)

PDF Language Access Plans for DAR, DCR, DOER, DEP, DFG, DPU, and EOEEA.    Some of these LAPs are not dated, and some may be pre-empted by revised or more current versions from that agency or its executive office.…

Mass. Labor and Workforce Development Language Access Plans (as of May 2016)

PDF Language Access Plans for DIA, DWD, and EOLWD.     Some of these LAPs are not dated, and some may be pre-empted by revised or more current versions from that agency or its executive office.…

Mass. Transportation and Public Works Language Access Plans (as of May 2016)

PDF Language Access Plans for the MBTA, Department of Transportation, and State 911 Department.   Some of these LAPs are not dated, and some may be pre-empted by revised or more current versions from that agency or its executive office.…

Mass. Education Language Access Plans (as of May 2016)

PDF Language Access Plans for the EEC, ESE, and EDU.    Some of these LAPs are not dated, and some may be pre-empted by revised or more current versions from that agency or its executive office.…

Mass. Housing and Economic Development Language Access Plans (as of May 2016)

PDF Language Access Plans for the DHCD, DTC, Banks, Professional Licensure, Standards, EOHED, Consumer Affairs, and Section 8.     Some of these LAPs are not dated, and some may be pre-empted by revised or more current versions from that agency or its executive office.…

Mass. Public Safety and Security Language Access Plans (as of May 2016)

PDF Language Access Plans for the Department of Correction, Department of Fire Services, Department of Public Safety, Emergency Management Agency, Municipal Police Training Committee, Parole Board, and Sex Offender Registry Board.     Some of these LAPs are not dated, and some may be…

Mass. Administration and Finance Language Access Plans (as of May 2016)

PDF ANF Bulletin #16 Language Access Policy and Implementation Guidelines, and Language Access Plans for the Department of Revenue, Developmental Disabilities Council, Division of Administrative Law Appeals, Human Resourcse Division, Office on Disability, Operational Services Division, and the State…

Mass. Independent Agencies & Trial Court Language Access Plans (as of May 2016)

PDF Language Access Plans for MCAD, the Comptroller, and Mass. Trial Courts.     Some of these LAPs are not dated, and some may be pre-empted by revised or more current versions from that agency or its executive office.…

Mass. Agency Language Access Coordinator Contact Info (as of May 2016)

Department of Transitional Assistance (DTA) Language Access Plan

Department of Transitional Assistance (DTA)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Massachusetts Office on Disability Language Access Plan

Massachusetts Office on Disability (MOD)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Labor and Workforce Development Language Access Plan

Department of Labor and Workforce Development
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Massachusetts Rehabiliation Commission (MRC) Language Access Plan

Massachusetts Rehabilitaion Commission (MRC)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Massachusetts Parole Board Language Access Plan

Massachusetts Parole Board
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Revenue (DOR) Language Access Plan

Department of Revenue (DOR)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Mental Health (DMH) Language Access Plan

Department of Mental Health
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Early Education and Care (DEEC) Language Access Plan

Massachusetts Department of Early Education and Care (DEEC)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Corrections (DOC) Language Access Plan

Deparment of Corrections (DOC)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Youth Services (DYS) Language Access Plan

Department of Youth Services (DYS)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…

Department of Housing & Community Development - Section 8 and Housing Choice Voucher Program Language Access Plan

MA Department of Housing & Community Development (DHCD)
The Administration & Finance Bulletin #16 issued in August 2010, requiring all state agencies in the Executive Branch to submit a plan that described how their agency provides equal access to limited English proficient (LEP) populations, and gave guidance about how to create a Language Access…