Ops Memo 2013-29A: Unemployment Insurance Online (UI Online) for DTA Staff

Overview
UI Online is a web-based system developed by the Department of Unemployment Assistance (DUA) to administer unemployment insurance benefits and programs. UI Online integrates all of DUA’s systems, crossmatches with federal and interstate data systems and provides self-service tools for claimants and employers. These include filing a claim, changing an address, adding a dependent, filing an appeal, requesting a waiver, submitting weekly work search activity and reopening or reactivating an existing claim. UI Online became available to claimants, new claimants, and to other authorized users on July 1, 2013.

Purpose of Memo
This Operations Memo is a reissue of Operations Memo 2013-29. The memo transmits an updated UI Online Job Aid prepared by DTA’s Training Unit and corrects a procedural error on page 4 pertaining to entering legallyobligated child support payments in BEACON. In addition, this memo:

• gives general guidelines on how to access UI Online;
• provides instructions to obtain DUA information on a client; and
• provides guidance for using the three attached glossaries.

Obsolete
This memo obsoletes Operations Memo 2013-29.