OLGT 2023-51: Cross Programs: Telephonic Interpreter Services

The Department continues to enhance its options to better serve clients with Limited English Proficiency (LEP) or who use American Sign Language (ASL) to communicate. The Department is now contracting with Lionbridge to provide both telephone and video interpreters.

Lionbridge offers video interpreter services to help facilitate communication with clients who require American Sign Language (ASL) interpretation or require the reading of lips to comprehend spoken communication. This service updates our Video Remote Interpreter (VRI) services to be available in all offices statewide. Every TAO has a dedicated secure VRI interview room available on demand.