OLGT 2023-35: Cross Programs: Automatic EBT Adjustment Claims

Clients are able to request an EBT adjustment claim through the Department’s EBT vendor, Conduent. When a client submits a EBT adjustment claim to Conduent, the Benefit Issuance Unit at Central Office reviews each claim and determines if the claim is legitimate. Upon approving or denying a claim, the Benefit Issuance Unit would issue a manual notice to the client.

Systems enhancements, scheduled to be available on April 21, 2023 will provide a mechanism within BEACON for EBT Adjustment approvals and denial notices to be generated.