LEP

Attached is the report of a survey of bilingual enrollment assisters and advocates conducted by MLRI on the experience of Limited English Proficient  (LEP) MassHealth applicants and members attempting to communicate with MassHealth by telephone. The survey results identified multiple barriers…

The on-line application is currently only available in English but if you select a language in the upper right hand corner of the screen much of the information on mahealthconnector.org has been translated into other languages . Paper applications are available in English or Spanish.…

HUD's expanded Limited English Proficiency (LEP) website features factsheets, housing brochures and other forms in Amharic, Arabic, Armenian, Cambodian, Chinese, Farsi, French, Korean, Portuguese, Spanish, Tagalog, and Vietnamese, in addition to English  The HUD site offers brochures on…

Guidance on DUA standard for providing equal access to LEP claimants and determining when good cause exists for an LEP claimant to have failed to meet a deadline or requirement. 

This website is a project of the National Center for State Courts and provides resources regarding access to justice. This particular section focused on resources for making courts more accessible to LEP Self-Represented Litigants. Click "Go to Website" below to access the…

The attached complaint was filed by Naomi Meyer of Greater Boston Legal Services under the Department of Transitional Assistance's Language Access Plan for failure to provide language access and copied to Ron Marlow with the Office of Access and Opportunity. The complaint is in regards to…

Form used by DTA staff to request interpreter services from AT&T or Quest Language line. English IRF Click the "Go to Website" link below for the forms included in DTA's Online Guide.