Ops Memo 2013-13A: Returned Mail Processing – Automation of Central Office Returns

Overview
The Department has begun to automate more of its returned mail processing for mailings where undeliverable mail is returned to Central Office. The most recent mailing was the annual informational mailing about federal Earned Income Tax Credit (EITC), Massachusetts Earned Income Credit (EIC) and child care assistance detailed in Operations Memo 2012-57: Earned Income Tax Credit (EITC), Massachusetts Earned Income Credit (EIC), Child Care Assistance and Agency ID Number.
Effective immediately, mail returned to Central Office is scanned and transmitted into an electronic format for semi-automated processing.

Purpose
The purpose of this memo is to:

• advise staff how the mail will be processed; and
• obsolete Operations Memo 2013-13: Returned Mail Processing Automation of Central Office Returns.