Ops Memo 2013-10: TAFDC: DTA Client Survey

Overview

In an effort to measure client satisfaction with DTA services, the Department periodically conducts surveys with randomly selected active clients. In the previous surveys, clients were asked to tell us where we were providing satisfactory services as well as what areas we could improve.
The current survey was mailed only to TAFDC clients who are Work Program-required, and is intended to evaluate this population’s experiences:

• meeting the Work Program requirement;
• identifying barriers they may have for getting and keeping a job;
• obtaining benefits; and
• contacting DTA.

Purpose of Memo

This Operations Memo advises staff about a survey that was mailed to TAFDC Work Program-required clients.
No case manager action is necessary for this survey.