Ops Memo 2012-50: TAFDC, EAEDC, and SNAP: Multiple Electronic Benefit Transfer (EBT) Card Replacement Notice

Overview

In October, the Department will send notices to any cash and/or SNAP
household who has requested more than four replacement EBT cards within
the past year.

The notice will inform clients that DTA records show they have received
more than four replacement cards within the past year and explains that EBT
cards can be used continuously. The notice advises the client to call their
case manager if they feel a reasonable accommodation is needed, if they feel
the card is being used inappropriately, or to request guidance in the use of
EBT cards.

The notice also explains that if the client continues to request an excessive
number of replacement cards their case will be referred for investigation. It
also informs clients that the Department will investigate and refer for
possible prosecution all claims of fraudulent or prohibited use of EBT cards