OLGT 2024-62: Cross Programs: Large Print on Benefit Decision Notices

The Department continues to strive to become more efficient and improve accessibility options for clients. Clients with an approved “Client Initiated - request for large print notices & forms CAC Only” accommodation must make contact with a Client Assistance Coordinator (CAC) when they receive a notice and would like it available in a larger font. CACs then manually reproduce the notice at the larger font size and resend it to the client. With a planned deployment date of October 31, 2024, all English and Spanish Benefit Decision Notices (BDNs) for clients with the accommodation for “DTA Notices and Forms: Client Initiated – request for large print notices & forms – CAC ONLY” will be automatically sent the BDN in large print.