OLGT 2022-30: Cross Program: Opting Out of Text Messaging

When clients provide a valid telephone number and it is added as their primary phone number in BEACON, they are automatically opted-in to text messaging. Clients will receive additional correspondence through text messaging, along with other modes of communication, such as paper notices, DTA Connect Alerts, robocalls and emails.

If clients wish to opt-out of text messaging, they can do so by updating their preferences on DTA Connect, replying “Opt Out” if they receive a text message, notifying the Department by calling the DTA Assistance line or in writing, and checking “opt-out” on certain forms.