OLGT 2021-99: Cross Program: Front Office Group Processing Model

The Department is adding several new actions for Clerks and Human Service Assistants to process in the business group “Front Office Group.” Front Office staff will pull actions for centralized work through the My Actions page in BEACON. Front end staff will continue to pull actions from this business group, as assigned, when operations do not require that they be assisting clients in the reception area.

Additionally, TAO managers, supervisors, and the Centralized Eligibility and Processing Unit (CEP) will now have access to the Front Office Group in BEACON to assist when necessary.