OLGT 2021-73: SNAP: New SNAP Processing Queue Action

In an effort to reduce workload in future months and to prevent cases from closing due to failure to recertify, a new action type “Perform Cold Call – Telephonic Recert/IR” has been created and is scheduled to begin to generate on Monday, September 27th, 2021. This action takes advantage of our existing ability to complete certification activities over the phone using telephonic signatures by identifying clients who:

• are due to recertify but have not yet been initiated; and
• do not have any pending scanned or online Interim Reports or

Recertifications in BEACON.

Staff will call these clients to attempt to complete their Interim Report and Recertification telephonically, reducing the compression of Interim Reports and Recertifications needing to be completed closer to their release dates.