OLGT 2016-49: Cross Programs: DHCD/DTA Protocols Involving Families Seeking Emergency Assistance (EA) and Other Housing Assistance Services

Protocols have been established for Department of Housing and Community Development (DHCD) and DTA staff for providing Emergency Assistance (EA) and other housing assistance services at TAOs. In addition to having staff co-located at several TAOs, DHCD also offers remote access for families to apply telephonically for EA, and for shelter residents to speak to staff.

This Online Guide Transmittal advises DTA staff of a new Online Guide book and pages with DHCD and DTA protocols for helping families seeking emergency shelter and other housing assistance services.