OLGT 2016-19: Cross Programs – DTA Assistance Line Enhancements
Date:
The following Assistance Line enhancements were deployed on April 25th, 2016.
- The DTA Assistance Line menu prompts were shortened so that clients gain access to the information they need quickly. The menu language was simplified to make it easier to navigate the IVR system.
- Clients are able to authenticate in the IVR system by entering their social security number and year of birth.
| Attachment | Size |
|---|---|
| OLGT 2016-19 Asst Line.pdf (74.44 KB) | 74.44 KB |