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Attached is the report of a survey of bilingual enrollment assisters and advocates conducted by MLRI on the experience of Limited English Proficient  (LEP) MassHealth applicants and members attempting to communicate with MassHealth by telephone. The survey results identified multiple barriers…

Overview In August 2011, the Department of Housing and Urban Development (“HUD”) filed a complaint against Virginia Realty Company of Tidewater (“VR”) et. al. averring violation of the Fair Housing Act. VR adopted an explicit policy requiring English proficiency as a…