Ops Memo 2014-13: TAFDC, EAEDC and SNAP - Special Messages Daily Report in Actuate

Overview
The Special Messages Daily Report lists retroactive benefits that cannot be paid through FMCS, such as a reopened case with retroactive benefits owed over $1500. A new report is generated daily and is organized by DTA region. Case managers must check the report daily to make sure any retroactive benefit amounts for their cases are paid timely and in an appropriate manner.

Currently, the Special Messages Daily Report is accessed through View Direct and Document Direct on the Mainframe. Effective the week of February 18, 2014, this report will begin appearing in Actuate.

This will result in a report that will be more easily monitored and accessible by staff.

Purpose of Memo
The purpose of this Operations Memo is to advise DTA staff:

• about the Special Messages Daily Report being located on Actuate;
• about changes to the Special Messages Daily Report;
• how to access Actuate; and
• how to process cases appearing on the Special Messages Daily Report.