Ops Memo 2014-09: Expunged and Offline EBT Benefit Restoration Requests

Overview
Operations Memo 2014-8 explained new procedures for managing high balance EBT accounts. This Operations Memo describes the processes for clients to request that their offline or expunged benefits be restored and for the approval or denial of such requests.

With BEACON Build 46.1, scheduled for February 10, 2014, new processes by which requests to restore both offline SNAP and expunged SNAP or cash benefits will take effect. Requests to restore expunged cash benefits will require review by the Commissioner or designee before approval.

Purpose of Operations Memo
The purpose of this Operations Memo is to:

• inform staff of the new process to request restoration of offline SNAP and expunged SNAP or cash benefits;
• advise staff of BEACON changes; and
• render existing procedures and the Request to Restore Expunged EBT Cash Benefits (EBT-5) form obsolete.

Obsolete Procedures and Form
A User’s Guide, Transitional Assistance Programs and BEACON, Chapter XVI, Section C, Benefit Issuance Mechanism, Subsection “Restoring Purged Benefits” (page 28 and top of page 29) and the Request to Restore Expunged EBT Cash Benefits (EBT-5) form are made obsolete with the issuance of this memo.