Ops Memo 2014-07: Electronic Benefit Transfer (EBT) Card Fees, Replacements and Notices

Overview
Operations Memo 2012-56: TAFDC, EAEDC and SNAP–Electronic Benefit Transfer (EBT) Card Fees Replacements and Notices advised TAO staff about changes to the EBT card replacement process, various client notices, and a $5.00 replacement fee to be charged to TAFDC and EAEDC clients.

Effective April 25, 2013, the Department, with the approval of the U. S. Department of Agriculture’s Food and Nutrition Service (FNS), started collecting a $5.00 replacement fee from any SNAP household that requested a replacement card unless the household met a replacement card exemption. Notices were sent to clients advising them of this change.

Operations Memo 2013-18 detailed the entire EBT card replacement process for both SNAP and cash programs.

This Operations Memo is being reissued due to a change in how to access the EBT Accommodation page (formerly named the Accommodation page).

Obsolete Memo
This Operations Memo obsoletes Operations Memo 2013-18.

Purpose of Memo
This Operations Memo:

• advises staff of the implementation of the $5.00 replacement card fee for SNAP households;
• explains how the fee will be taken from clients receiving both SNAP and cash; and
• reminds staff about their responsibilities in the replacement card and fee charging process.