Online Guide Transmittal 2014-06: Changes to the Business Process Redesign Section of the Online Guide

Overview
The following pages have been added to the Business Process Redesign (BPR) section of the Online Guide:

• Missing Documents
• Locating TAO Information by Catchment Area
• Manager Level Review
• SNAP Recertifications and Interim Reports Deemed Urgent
• SNAP Recertifications Deemed Urgent (Combo Cases)

The following pages in the Business Process Redesign (BPR) section of the Online Guide have been updated:

• Dropped-Off SNAP Applications
• Supervisory Review Actions
• Dismissing an Action
• Creating Follow-Up Actions
• Completing BEACON Narratives
• Handling Incomplete/Unsigned Forms
• Phone Queue Actions
• Receiving Calls in the Phone Queue
• Phone Queue
• SNAP Only Queue Assignment