OLGT 2024-17: Cross Program: DTA Connect My Info Page Enhancements and BEACON Interface

To maximize DTA Connect self-service options, improve BEACON functionality, and ease the administrative burden for staff, both the DTA Connect My Info page and BEACON have been enhanced. These enhancements are expected to maximize SNAP benefits, reduce phone traffic and expedite the time it takes to update certain case information. Due to the complexity of enhancements across systems, DTA programs, and the medical expense calculation, this project has been split into multiple phases: The anticipated effective date for Phase 1 is March 8, 2024. These enhancements will give clients the ability to update certain household information as a self-declaration through the DTA Connect My Info page and require minimal caseworker intervention. This means that the self-declared information reported on DTA Connect will automatically transfer into BEACON and create a datasheet in the BEACON case record. The My Info page will also provide more case details to make it easier for clients to determine whether their case information is correct. For SNAP-only cases, entries made on DTA Connect will allow BEACON to either autowrap the change or create an Action when further review is required. For TAFDC/EAEDC cases, the entries will cause the grantee’s name to appear on a new BEACON view for review by an Economic Assistance case manager. The medical-expense-related enhancements are discussed in a separate Transmittal to be deployed concurrently with this one: OLGT 2024-18.