OLGT 2022-90: SNAP: Recertification and Interim Report Outreach

As part of the Department’s ongoing diversity, equity, and inclusion efforts, a new action type has been created to reduce churn amongst clients who have traditionally experienced a greater rate of disruption in their benefits. Staff will attempt outreach to certain SNAP clients when they have not started the Recertification or Interim Report Process within 15 days of their closing date. FAWs in the Processing Queue will perform outreach to clients with disabilities and/or whose primary language is not English to try to complete this process.