OLGT 2022-79: Cross Program: P-EBT Case Information and P-EBT Replacement Card Requests via DTA Connect

DTA Connect has been effective in providing clients access to time-sensitive information quickly. As such, the Department has and will continue to make enhancements to the DTA Connect platform to support both clients and staff. To that end, the DTA Connect web portal at www.DTAConnect.com will now offer new, user-friendly access for P-EBT assistance. The P-EBT landing page provides more options for P-EBT clients to check on their case information, request a P-EBT replacement card, and learn more about SNAP and P-EBT. Clicking on the Pandemic EBT (P-EBT) Assistance! option on DTAConnect will take users to the P-EBT landing page. The P-EBT landing page can also be accessed directly via DTAConnect.com/pebt.

P-EBT clients can independently check their P-EBT case information and request a P-EBT replacement card; however, if a client calls DTA to request a replacement P-EBT card, staff must assist the client by completing the request at DTAConnect.com so that the client will be sent a replacement P-EBT card. A large percentage of P-EBT replacement card requests completed by P-EBT clients (on DTAConnect), do not match the information in BEACON. This causes a delay in the replacement of the P-EBT card. When DTA staff complete the P-EBT card replacement requests, this will reduce the occurrence of mismatched information and subsequent inquiries to the DTA Assistance Line about outstanding P-EBT replacement cards.