OLGT 2022-54: Cross Programs: Visual Communication Board

Enhancing communication methods for clients is essential to providing inclusive customer service. Visual communication is used to convey meaningful information that can help assist clients who are nonverbal or may have limited verbal or English proficiency.

DTA has created a visual communication board that is displayed in the reception area of each local office. The board includes images and descriptive words in multiple languages to help determine the primary reason for a client’s visit. Through cross-agency collaboration, the board was reviewed by the Massachusetts Commission for the Deaf and Hard of Hearing (MCDHH) and Massachusetts Department of Developmental Services (DDS).