OLGT 2022-40: Cross Program: Client Option to Reschedule Appointments

Clients will now have the option to reschedule an existing telephonic appointment by using the DTA Connect Mobile App or the DTAConnect.com portal. Clients having the option to reschedule their existing appointments will help to reduce the number of missed appointments due to dates and times that are inconvenient or not possible for the client to keep. This new client option will reduce the instances of staff having to reschedule appointments, reduce NOMI letters that may result in an adverse action, and will improve customer service. These systems changes are anticipated to go live on Thursday, May 26, 2022.