OLGT 2021-96: SNAP: Unclear Information

Unclear information is information about a household’s circumstances from which staff cannot readily determine the effect on the household’s benefit amount or continued eligibility for SNAP. During a household’s certification period, if the Department receives unclear information that is fewer than 60 days old and was required to be reported, staff must follow up to determine whether the information, if accurate, will impact the household’s eligibility for SNAP benefits.

Staff must also follow up if the unclear information appears to present information that significantly conflicts with the information used by the Department at a prior certification period. All significantly conflicting information is unclear, but not all unclear information is significantly conflicting. To be significantly conflicting, the information must have been applicable to the household at a prior reporting period but not recorded in BEACON.