OLGT 2021-95: SNAP: Updates to Prefixes in the Phone Queue
Date:
Changes have been made to the Cisco Finesse phone queue system that changed the 3-digit prefix that precedes an authenticated caller’s displayed APID. Additionally, the Variable 10 line in Cisco will display the APID in a format that will be easier to copy and paste into BEACON for quick case lookup.
| Attachment | Size |
|---|---|
| OLGT 2021-95 SNAP phone changes.pdf (240.69 KB) | 240.69 KB |