OLGT 2021-51: Cross Program: Self-Service Options in TAOs

In March of 2020, in response to the COVID-19 public health crisis, the Department shifted operations to ensure staff and client safety and to expedite case processing. This included the temporary closing of Transitional Assistance Offices (TAOs) to the public as we transitioned staff to telework.

Telework has enabled DTA to maintain stable service delivery. Policy innovations, systems changes, and various waivers have allowed for greater flexibility and expanded access for the majority of clients.

In accordance with the Future of Work Initiative – Gradual Transition Guide, DTA will begin to implement a phased approach to reopen TAOs to the public on June 28, 2021. The plan prioritizes staff and client wellness and focuses on addressing access gaps to services clients may be facing. Throughout the reopening process, the Department will continue to maintain and promote current client access points, which have led to increased accessibility for the vast majority of the people we serve.

The information as it relates to the TAO reopening will be located in the COVID -19 book, in a new chapter entitled TAO Reopening.