OLGT 2021-42: Cross Program: Improving Language Access and Efficiency

To improve language access for clients with respect to phone calls and case processing, system enhancements have been made to better connect clients to case managers who speak their preferred language.

To limit the use of choosing Other in the BEACON language dropdown selection, the Department is adding options to select Cape Verdean Creole, Albanian and Nepali, and changing Cambodian to Khmer - Cambodian.