OLGT 2021-39: Cross Program: Telephonic Signature

The Department is implementing system enhancements to facilitate the telephonic signature procedures for applications, recertifications, Interim Reports (IRs), reevaluations, and certain self-declarable verification items. These enhancements are scheduled to take effect on May 21nd, and staff must immediately begin using the new telephonic signature line at 855-343-3162 to capture telephonic signatures as soon as this functionality is available.

By implementing this procedure, the Department will have a formal record that the client provided a telephonic signature. Clients will also be able to report certain changes over the phone and verify via telephonic self-declaration.

The implementation of telephonic signature requires changes to the way certain factors are verified. These changes are detailed in the updated Online Guide pages.

The electronic telephonic signature line can only be initiated by Department staff.