OLGT 2021-35: Cross Programs: Modification to the Address Detail Page Regarding the In Care Of Field

Systems changes have been implemented to support the appropriate display of address information for clients who have mail sent “in care of”. When sending mail, the prefix C/O is used to indicate that you are sending to mail to a person on behalf of someone else. C/O stands for the phrase, “in care of,” and helps to ensure that the recipient receives the correspondence from DTA. For the purposes of BEACON, staff are to enter C/O before the name of the other party. Failure to include C/O may result in the United States Postal Service (USPS) not delivering the mail.

Effective immediately, when completing the In care of field in the Address Detail page, staff must type C/O followed by a space and then the name of the agency/representative receiving mail on the client’s behalf.

Because the C/O prefix is required by the USPS to deliver a recipient’s mail to their proxy, BEACON will generate an error message if staff do not enter C/O in the In care of field.

EHS-IT has identified and corrected all cases in which the In care of field included the lowercase c/o or the phrase In Care Of. Additionally, EHS-IT has identified and corrected all notice templates that do not have the C/O tag.