OLGT 2021-17: Cross Programs: Introducing Jabber Software

To continue supporting staff working remotely, the Department is adding Jabber software to state-issued cell phones. This will ensure clients are able to reach DTA staff directly even when dialing a desk phone.

TAFDC and EAEDC case managers, Domestic Violence Specialists, Client Assistance Coordinators, and Full Engagement Workers will be the first groups to receive the software on their devices. This prioritization was chosen to support transfer functionalities associated with upcoming Assistance Line enhancements.

Staff will receive an email from EHS Telecommunications with log-in credentials for Jabber in the near future. A Job Aid has also been developed to assist staff in using the Jabber software and includes contact information for support if needed.