OLGT 2020-34: Cross Programs: Client Communication Enhancements

In response to the COVID-19 state of emergency, the Department has been seeking opportunities to streamline processes to best-serve clients and applicants.

Incoming calls to the DTA Assistance Line will be prioritized based on case status. Client communication methods are being expanded to include texts and emails as additional outlets for providing information to clients about their case status. Implementation is planned for May 1, 2020.