OLGT 2020-27A: Temporary Emergency Operations Due to COVID-19

On March 10, 2020 a State of Emergency was declared by Governor Baker to support the Commonwealth’s response to the novel coronavirus disease (COVID-19). DTA is taking steps to ensure that active clients do not experience a disruption in benefits and prioritizes new applications. 

The purpose of this Online Guide Transmittal is to advise staff of temporary adjustments due to COVID-19. These changes include:

• procedural changes;

• prioritization of certain case work;

• systems enhancements;

• modified front-end services; and

• changes to staff schedules.