OLGT 2019-12: Cross Programs: Central Case Management Office (CCMO)

In April 2018, the Department established the Central Case Management Office (CCMO) to handle certain DTA cases that require special attention, complete special projects and for ongoing case management on a temporary and/or permanent basis. Cases managed by the CCMO include, but are not limited to, cases that include a Department employee that is the grantee, a filing unit member, assistance unit member, a payee or acts as an assisting person, former employee cases and some non-employee cases. These cases are assigned to the CCMO to provide greater privacy, mitigate potential conflict of interest and reduce the appearance of any inappropriate access.