OLGT 2018-55: SNAP - The Senior Assistance Office (SAQ), Phase 2 Enhancements

In January 2018, the Department established the Senior Assistance Office to specifically accommodate seniors with the goal of mitigating any access barriers for that underserved population.  
 
Effective September 2018, the second phase of enhancements will be implemented. Beginning September 3, applications from grantees age 60 or older who apply online at www. DTAConnect.com will be processed by the SAO. In addition, the SAO Phone Line will be equipped with autodial functionality to place automated outbound calls at scheduled appointment times. 
 
The SAO Client Assistance Coordinator (CAC) will service SAO clients by phone. Non-SAO accommodations and accommodation requests will continue to be handled by TAO CACs In their defined catchment area(s).