OLGT 2017-100 - Follow-up Actions
Date:
The Department continually strives to enhance the tools developed to allow staff to do their work more efficiently. To that end, EHS IT visited the New Bedford TAO to elicit suggestions from staff for improving BEACON functionality and usability.
Many of the changes suggested and scheduled for production effective 12/01/2017 intend to reduce both repetitive work and case errors. The hope is that these enhancements will increase BEACON efficiency to assist case managers perform their jobs and streamline processing client requests to provide them with services and benefits in a timely fashion.
SNAP case managers document and schedule any next-steps that must be taken on a case. A BEACON change will add a new case maintenance action called a Follow-Up Action, to be created by SNAP case managers to schedule follow-up work.
This Online Guide Transmittal:
- introduces the Follow-Up Action;
- informs staff of Online Guide pages revised with instructions for when and how to create it; and
- obsoletes an Online Guide page.
| Attachment | Size |
|---|---|
| OLGT 2017-100 SNAP follow up actions.pdf (192.18 KB) | 192.18 KB |