OLGT 2015-35: SNAP, TAFDC and EAEDC: Address and Homelessness

This Online Guide Transmittal clarifies program requirements regarding client addresses and provides information and guidance on assisting homeless clients in identifying a mailing address. The case manager must ask the client to provide, if possible, the address of a friend, relative, authorized representative or shelter as a mailing address to receive Department mail. As a last resort, a case manager may offer the use of the address of the Transitional Assistance Office (TAO) that serves the client’s area.

To use the TAO mailing address, the client must sign a Using TAO for Mailing Address (TAO-MA) form, which details restrictions in the use of the TAO address.In this Online Guide update, clarification has also been added regarding verification of Massachusetts residency using the External Agency RMV page.