OLGT 2015-02: Inadequate and Late Documents

Overview
Whenever clients submit a document to the Department, it must be inspected by DTA staff before it is accepted and/or processed. Each document must be checked to ensure that:

• it has been submitted timely or, when applicable, within the possible reinstatement period;
• all required sections have been completed; and
• those that require a signature have been signed and dated.

When a submitted document(s) cannot be processed because it is incomplete, the client must be informed of the reason it has been rejected and what information is needed to accept the document. Clients who submit documents too late must be told that they cannot be used for this reason and how to reapply for benefits. Modifications have been made to the existing Returned Document Notice relative to how it can be generated and the Notice of Late Document has been created.