Guidance: Requests for Medical Letters to Protect Against Utility Shut-off

Low-income households with (a) an infant member or (b) a member who has a serious or chronic serious illness, and who have filed a "financial hardship statement" with the utility company are eligible for the service shut-off protections as described in the attached guidance.  Households in which all adult members are age 65 or older, with or without financial hardship, are protected from utility shut-off subject to the terms described in the attachment.