Field Ops Memo 2010-17: Changes to the Virtual Gateway Consumer and Provider Face Common Intake Applications

NOTE:  The 2/24/2010 implementation date referred to in the Memorandum has been delayed. 

Overview
Since its inception in August 2004, the Common Intake version of the Virtual Gateway (VG) online application for the Supplemental Nutrition Assistance Program (SNAP) has provided an easy and accessible method for clients and providers who assist our clients to apply for SNAP benefits. In evaluating the success of this initiative, the Department has learned the following:

• many applications are abandoned before being submitted;
• many applications cannot be processed because they are submitted by current clients who mistakenly think they can recertify their SNAP benefits in this manner; and
• many applications are denied because the applicant fails to complete the application process.

In an effort to improve the success of applying for SNAP benefits through the VG, the Department has requested changes to the application, to address the issues described above and provide potential applicants with a better understanding of SNAP and the application process. These applications also serve as a common intake vehicle for Medicaid and other assistance programs. This new version of the VG online SNAP application is scheduled to be implemented on February 24, 2010.

Purpose of Memo
The purpose of this memo is to inform TAO staff about:

• the changes made to the consumer face and provider face Common Intake Virtual Gateway applications; and
• case manager responsibilities due to these changes.