Field Ops Memo 2010-07: Security Enhancement to the EPPIC System

Overview
EPPIC (Electronic Payment Processing Information Control System) is the Electronic Benefit Transfer (EBT) system through which all SNAP clients and the majority of cash assistance clients access their benefits with the use of an EBT card. Certain DTA employees access EPPIC for a variety of business uses, including but not limited to card issuance, program management, program accounting and client services.

Currently, EPPIC users must call the Help Desk to reset passwords when they are lost or forgotten. New functionality will be deployed on January 21, 2010, that will enable EPPIC users to reset their own passwords once they correctly answer a self-selected secret question. By using this “Secret Question - Password Reset” function, users will now have the ability to reset their password without having to contact the Help Desk for assistance.