Field Ops Memo 2009-67: SNAP Program Access Review

The Department of Transitional Assistance and USDA are committed to providing eligible low-income households with full access to Supplemental Nutrition Assistance Program (SNAP) benefits. To ensure program access, USDA conducts a yearly nationwide review of selected state offices providing SNAP benefits. The purpose of this review is to evaluate customer service in local offices and to identify and eliminate barriers to participation. This year, USDA conducted a Program Access Review at the Revere TAO.
The purpose of this memo is to describe the results of the review so all TAO staff can benefit from USDA's observations and findings.

The findings included a reminder that

• all case records must be available and
• clients must be given at least 10 days to provide verifications