Field Ops Memo 2009-55: DTA Client Survey

Background In June 2007, a memo entitled New Initiative: Client Survey informed TAO staff about a client survey which asked clients for feedback about DTA service delivery. The survey intension was to identify areas within current business practices that are successfully meeting DTA’s missions and goals, which include a high standard of customer service. Clients were asked to tell us where we are doing a good job as well as where we can improve services. Purpose of Memo This memo informs TAO staff about a subsequent client survey to identify areas where DTA has made improvements to our service since the initial survey. No case manager action is necessary for this survey.